When will my order ship?

All our items are handmade once ordered.  We usually need 4-6 BUSINESS days for production but often get them shipped sooner.

What size should I get?

See our "measure your pet" link s to find the info-graphic with size recommendations and how to measure your pet. 

Do you have matching leashes?

We can make a leash to match or we offer beautiful cotton rope leashes with a handle to match the collar. Matching leashes are purchased via dropdown menu from the collar page.  Rope leashes can be found under the "leashes" section

Can I get a proof of the engraving?

You can use our font preview tool.  Our font tool gives you an idea of what the letters look like in a certain font and not intended to be an exact rendering.

Do you offer Martingale or Wider Collars?

You can choose your size, width and buckle from the dropdown menu.  Keep in mind our Martingale collars do not have a buckle, so engraving will not be an option for that style collar.

Can I engrave 3 lines or the back of the buckle?

We only offer single side engraving, the back is not an engravable surface. We can engrave up to 3 lines on the buckle, however we only recommend 2 lines on the 3/4" widths for best visibility.

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