Our Return Policy

RETURNS and EXCHANGES: All returns must include an RMA on the outside of the package. Please fill out our RMA FORM to obtain an Rma number.
Send returns to address below.
Fido's Fashion Collars
6340 Lake Worth Blvd #116
Fort Worth, TX 76135
  • Returns are accepted within 30 days from the date of purchase
  • All returns must be in the original unused condition
  • Due to the custom nature of our products, all returns will incur a fee of $8.00 per returned item. This covers the cost of labor and materials since we cannot resell your custom collar.
  • Refunds are processed within 5 business days of receiving the item. Refunds are issued to your original form of payment.
  • Shipping fees are non refundable
  • Personalized items are not eligible for return or exchange.
  • Flea Market items can be exchanged for store credit only. No refunds.
  • All exchanges will be issued in the form of store credit and you will have to reorder the desired item.
  • If your collar(s) are too big, we can make them smaller. The cost is 10.95 for the first collar and 7.00 for each additional collar in the same shipment. (Due to sanitary reasons, we only offer this service if contacted within 7 days of receiving your collar. Item must be in new Un-used condition. No Exceptions). Items must be in new unused condition. You must still fill out our RMA form. Keep in mind this is ONLY to make the collars smaller. If you need the width changed or the collars bigger, our normal return policy applies with the return fees.
IF THERE HAS BEEN AN ERROR ON OUR PART, PLEASE CONTACT US IMMEDIATELY. WE MUST BE CONTACTED WITHIN 3 DAYS OF RECEIPT, NO EXCEPTIONS. WE ARE NOT OBLIGATED TO CORRECT AN ALLEGED ISSUE IF WE ARE NOT CONTACTED WITHIN 3 DAYS.

PLEASE TAKE THE TIME TO MEASURE YOUR PET!
All returns and exchanges are subject to restocking fees. To avoid the fees on exchanges, please measure your pet.