RETURNS and EXCHANGES: All returns must include an RMA on the outside of the package. Please fill out our RMA FORM to obtain an Rma number.
Send returns to address below.
Fido's Fashion Collars
6340 Lake Worth Blvd #116
Fort Worth, TX 76135
Returns are accepted within 30 days from the date of purchase
All returns must be in the original unused condition
Due to the custom nature
of our products, all returns will incur a fee of $8.00 per returned
item. This covers the cost of labor and materials since we cannot resell
your custom collar.
Refunds are processed within 5 business days of receiving the item. Refunds are issued to your original form of payment.
Shipping fees are non refundable
Personalized items are not eligible for return or exchange.
Flea Market items can be exchanged for store credit only. No refunds.
All exchanges will be issued in the form of store credit and you will have to reorder the desired item.
If your collar(s) are
too big, we can make them smaller. The cost is 10.95 for the first
collar and 7.00 for each additional collar in the same shipment. (Due
to sanitary reasons, we only offer this service if contacted within 7
days of receiving your collar. Item must be in new Un-used condition. No
Exceptions). Items must be in new unused condition. You
must still fill out our RMA form. Keep in mind this is ONLY to make the
collars smaller. If you need the width changed or the collars bigger,
our normal return policy applies with the return fees.
THERE HAS BEEN AN ERROR ON OUR PART, PLEASE CONTACT US IMMEDIATELY. WE
MUST BE CONTACTED WITHIN 3 DAYS OF RECEIPT, NO EXCEPTIONS. WE ARE NOT
OBLIGATED TO CORRECT AN ALLEGED ISSUE IF WE ARE NOT CONTACTED WITHIN 3
PLEASE TAKE THE TIME TO MEASURE YOUR PET!
All returns and exchanges are subject to restocking fees. To avoid the fees on exchanges, please measure your pet.