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Returns and Exchanges

Fido's Fashion Collars does have a return policy for up to 30 days from purchase. Please email us prior to returning your item so we can issue an RMA number. All returns must have an RMA number or they may be refused.

All returns must be in the original condition in which the item was received. This means the collar must be free of dirt, odor, pet hair, tears, snags etc.

Due to the custom nature of our products, all returns will incur a fee of 8.00 per item returned unless Fido's Collars was at fault.

Shipping fees are non refundable and the buyer is responsible for any shipping fees incurred with a return.

Personalized items are not eligible for return

If you have ordered the wrong size, you will still have to follow the guidelines of our return policy. Due to sanitary reasons, we cannot accept returns to adjust the size more than 7 days of receiving the item.

If there was an error with your order, please contact us immediately to resolve the issue. We must be contacted within 3 days of receiving your item regarding an error on our part.

Please take the time to measure your pet! This will save you time and money incurred with returning your item.

**Our warranty does not cover damage from chewing, scratching or excessive pulling. Our collars are not intended for tie-out.