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RETURNS and EXCHANGES: All returns must include an RMA on the outside of the package. Please fill out our RMA FORM to obtain an Rma number.
Send returns to address below.
Fido's Fashion Collars
Returns
PO Box 822762
N Richland Hills, TX 76182
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Returns are accepted within 30 days from the day of delivery
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All returns must be in the original unused condition
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All returns will incur a 20% handling fee.
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Refunds are processed within 5 business days of receiving the item. Refunds are issued to your original form of payment.
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Shipping fees are non refundable
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Clearance and personalized items are not eligible for return.
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All exchanges will be issued in the form of store credit and you will have to reorder the desired item.
IF THERE HAS BEEN AN ERROR ON OUR PART, PLEASE CONTACT US IMMEDIATELY SO WE CAN CORRECT THE PROBLEM.
ADDITIONAL INFO:
Return shipping costs are non-refundable,
unless the item is being returned as a result of our error (damaged,
defective, wrong item sent, etc.). For your protection, we encourage
you to send your return prepaid via a trackable
method. We do not accept COD. Save your shipping receipt and tracking
number for proof of return delivery. We are not responsible for return
packages that are lost or damaged by the return shipping company.
When requesting a refund, your original credit card will be credited once your return is processed.
PLEASE TAKE THE TIME TO MEASURE YOUR PET!
All returns and exchanges are subject to restocking fees. To avoid the fees on exchanges, please measure your pet.
THERE ARE NO RETURNS ON PERSONALIZED OR PREMADE ITEMS UNLESS FIDO'S WAS AT FAULT. PLEASE INSPECT YOUR COLLAR/LEASH UPON ARRIVAL AND CONTACT US IMMEDIATELY IF YOU FIND A DEFECT OR ERROR. WE MUST BE CONTACTED WITHIN 3 DAYS OF RECEIPT REGARDING AN ERROR ON OUR PART.
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