RETURNS and EXCHANGES: All returns must include an RMA on the outside of the package. Please fill out our RMA FORM to obtain an Rma number.
Send returns to address below.
Fido's Fashion Collars
c/o PhatStraps Inc
6513 Smithfield Rd, Suite G
N Richland Hills, TX 76182
Returns are accepted within 30 days from the day of purchase
All returns must be in the original unused condition
Due to the custom nature of our products, all returns will incur a fee of $8.00 per returned item. This covers the cost of labor and materials since we cannot resell your custom collar.
Refunds are processed within 5 business days of receiving the item. Refunds are issued to your original form of payment.
Shipping fees are non refundable
Personalized items are not eligible for return or exchange.
Flea Market items can be exchanged for store credit only. No refunds.
All exchanges will be issued in the form of store credit and you will have to reorder the desired item.
If your collar(s) are too big, we can make them smaller. The cost is 10.95 for the first collar and 7.00 for each additional collar in the same shipment. (Due to sanitary reasons, we only offer this service if contacted within 7 days of receiving your collar. Item must be in new Un-used condition. No Exceptions). Items must be in new unused condition. You must still fill out our RMA form. Keep in mind this is ONLY to make the collars smaller. If you need the width changed or the collars bigger, our normal return policy applies with the return fees.
IF THERE HAS BEEN AN ERROR ON OUR PART, PLEASE CONTACT US IMMEDIATELY. WE MUST BE CONTACTED WITHIN 3 DAYS OF RECEIPT, NO EXCEPTIONS. WE ARE NOT OBLIGATED TO CORRECT AN ALLEGED ISSUE IF WE ARE NOT CONTACTED WITHIN 3 DAYS.
Return shipping costs are non-refundable, unless the item is being returned as a result of our error (damaged, defective, wrong item sent, etc.). For your protection, we encourage you to send your return prepaid via a trackable method. We do not accept COD. Save your shipping receipt and tracking number for proof of return delivery. We are not responsible for return packages that are lost or damaged by the return shipping company.
When requesting a refund, your original credit card will be credited once your return is processed.
PLEASE TAKE THE TIME TO MEASURE YOUR PET!
All returns and exchanges are subject to restocking fees. To avoid the fees on exchanges, please measure your pet.
FIDO'S FASHION COLLARS IS NOT RESPONSIBLE FOR DAMAGE CAUSED BY YOUR PET. THIS INCLUDES EXCESSIVE PULLING, SCRATCHING AND CHEWING. DUE TO SANITARY REASONS, WE ARE UNABLE TO MAKE REPAIRS ON ITEMS THAT HAVE BEEN WORN AND OR USED.